Shipping & Returns

GENERAL SHIPPING POLICY

• ALL in stock orders are processed immediately, and cannot be canceled or changed. Although orders are processed immediately, they ship within 3 to 5 business days.
• ALL orders placed on the weekends and/or holidays will not ship until the next available business day.
• ALL express shipping orders placed before 1:00PM Pacific Standard Time Monday through Friday will ship the same day, excludes weekends and/or holidays.
• UPS delivers Ground, 2 Day, and 3 Day orders Monday through Friday ONLY. UPS does not deliver on Saturdays, Sundays, or holidays.
• Express shipping does not include the day the order is shipped.
• Express shipping is not available for all item(s).
• Ground shipping for replacement canopies only is a flat rate of $9.99. Excludes Hawaii and Alaska.
• Ground shipping takes approximately one (1) to seven (7) business days for delivery.
• Shipping on all other item(s) will need to be calculated when a complete shipping address is entered upon completion of checkout process.
• It is the responsibility of the customer to verify the shipping address is correct prior to completing their order. Customer may incur additional charges to have the shipping address changed if it is incorrect. Garden Winds is not responsible for any charges due to customer error.

GENERAL RETURN POLICY

We accept returns within 30 days of receipt. No RMA (Return Merchandise Authorization) is needed. Please be advised that returns on some items may incur a restocking fee.

• Outbound and return shipping costs on returned merchandise are non refundable.
• If, within 14 days of receipt, you receive a damaged or defective item(s), please email us photos of the damage or defect to customerservice@gardenwinds.com. Please be sure to include your order number in the email. 
• All returned merchandise must be in new, unused and in resalable condition.
• Garden Winds offers a prepaid UPS return label on some of our item(s). If this prepaid option is available for your item(s), you will receive a prepaid return shipping label along with your order. Please note $12 will be deducted from your refund if the UPS return shipping label is used.

REPLACEMENT CANOPY and CUSHION RETURN POLICY

• If you simply do not want the replacement canopy and/or cushion you ordered, please follow the return instructions below.

• For returning the canopy, proceed to Replacement Canopy Return Instructions.

• For returning the cushion, proceed to Replacement Cushion Return Instructions.

• If you return the canopy and/or cushion in good condition, we will refund you the product price less shipping charges. We only accept returns for canopies and cushions that are unused and are in good, resalable condition.

• If you believe that you purchased the wrong custom replacement canopy because your custom replacement canopy does not fit, return the canopy to us. We want to help you find the RIGHT replacement canopy for your gazebo. Please text 707.800.4992, email customerservice@gardenwinds.com or call us toll free 877.479.4637 if you need help finding the right canopy.

• If you purchased a custom replacement canopy and it does not fit, and you are confident that you bought the correct one, please:  Send a photo of your gazebo and a photo of where your model number is located (found on assembly instructions manual or tag on original canopy) via text 707.800.4992 or email : customerservice@gardenwinds.com

REPLACEMENT CANOPY RETURN INSTRUCTIONS

• Use the original box the canopy arrived in, or any plain, unmarked cardboard box to ship your return.

• If the box has any existing shipping labels, stickers, or other materials on it from previous shipments, please remove them.

• Please make sure to include a copy of your pick list inside the box. If you do not have your pick list, please write your name and order number on a piece of paper and stick it inside the box with the folded up canopy.

• Tape and seal the box for shipment.

• Choose a return method:

           Option A: Use the enclosed UPS return shipping label – Available only for some items ($12 will be deducted from your refund)           

           Option B: Use a shipping carrier of your choice (UPS, FedEx, or United States Postal Service)

• If you are using the enclosed UPS Return Label (available only for some items):

          Attach the new return shipping label to the shipping box.

          Take the box to your nearest UPS location.

          $12 will be deducted from your refund for using the enclosed UPS return shipping label. 

• If you are shipping through a carrier of your choice:

           Return the item to:

          GARDEN WINDS
          Attn: Returns Department
          4950 East Second St
          Benicia, CA 94510

         We recommend requesting a tracking number for your return.

         Please note that you may pay more for return shipping costs when returning an item back to Garden Winds than the initial cost to ship the item out to you.

• Please allow five (5) to seven (7) business days for your return to reach our warehouse.

• Please allow three (3) to five (5) business days from the time we receive your return to issue the refund.

• Once the refund is issued, we will send an automatic confirmation by email. For customers that did not provide an email address, please call Garden Winds Customer Service at toll free  877.479.4637 within 7-10 business days of sending your return in order to request the status of your refund.

• Please note that Garden Winds is not responsible for any return items lost or damaged in transit.

• As long as Garden Winds receives your canopy in good, resalable condition, we will refund the FULL merchandise price of the item, PLUS all applicable sales tax, LESS all shipping charges. $12 will be deducted from your return if our enclosed UPS return shipping label is used.

• Please be advised that merchandise returned damaged, dirty or used may not receive a full merchandise refund.

• Please also be advised that shipments that are refused and are returned to our warehouse will be subject to a deduction of the cost of the freight amount.

REPLACEMENT CUSHION RETURN INSTRUCTIONS

• Use the original box the cushion arrived in, or any plain, unmarked cardboard box to ship your return.

• If the box has any existing shipping labels, stickers, or other materials on it from previous shipments, please remove them.

• Please make sure to include a copy of your pick list inside the box. If you do not have your pick list, please write your name and order number on a piece of paper and stick it inside the box with the folded up canopy.

• Tape and seal the box for shipment.

• Return the replacement cushion using a shipping carrier of your choice. We recommend you use UPS, FedEx or the United States Postal Service (USPS).

• Return the item to:

           GARDEN WINDS
           Attn: Returns Department
           4950 East Second St
           Benicia, CA 94510

          We recommend requesting a tracking number for your return.

          Please note that you may pay more for return shipping costs when returning an item back to Garden Winds than the initial cost to ship the item out to you.

• Please allow five (5) to seven (7) business days for your return to reach our warehouse.

• Please allow three (3) to five (5) business days from the time we receive your return to issue the refund.

• Once the refund is issued, we will send an automatic confirmation by email. For customers that did not provide an email address, please call Garden Winds Customer Service at toll free  877.479.4637 within 7-10 business days of sending your return in order to request the status of your return.

• Please note that Garden Winds is not responsible for any return items lost or damaged in transit.

• As long as Garden Winds receives your cushion in good, resalable condition, we will refund the FULL merchandise price of the item, PLUS all applicable sales tax, LESS all shipping charges. Please be advised that merchandise returned damaged or used may not receive a full merchandise refund.

• Please also be advised that shipments that are refused and are returned to our warehouse will be subject to a deduction of the cost of the freight amount.