Replacement Canopy for Hampton Bay Arrow Gaz - SUNBRELLA

Garden Winds Sunbrella Replacement Canopy 5 Year Limited Performance Warranty

Our Sunbrella canopies are designed to provide you many years of enjoyment of your gazebo. We offer a Five Year Limited Performance Warranty on our Garden Winds Sunbrella canopy* that covers color fading and ripping of fabric from normal use and exposure conditions, including: sunlight, mildew, and atmospheric chemicals. Garden Winds reserves the right to inspect the fabric if a warranty claim is submitted.

To file a warranty claim, please email us photos of the Sunbrella canopy damage and/or defect to customerservice@gardenwinds.com and reference your order number.

The Garden Winds Sunbrella Replacement Canopy Limited Warranty DOES NOT cover:

1. Damage due to natural occurrences or extreme weather conditions such as:

• Blizzards
• Tornadoes
• Hurricanes
• Hailstorms
• Snowstorms
• Thunderstorms
• Heavy Winds
• Falling tree limbs

2. Damage from misuse or abuse; improper installation.

3. Damage caused by persons or animals.

4. Modifications to the fabric itself, i.e. addition of grommet holes or Velcro straps, sewing on decorations, silk screening, etc.

*Please note: Custom replacement canopies are guaranteed to fit provided the original manufacturer model number from your gazebo matches the information listed on our website. We do not guarantee our universal canopies to be an exact fit to your gazebo.

Shipping

• Ground shipping for all replacement canopies is a flat rate of $9.95. Excludes Hawaii and Alaska.
• Shipping on all other item(s) will need to be calculated when a complete shipping address is entered upon completion of checkout process.
• ALL in stock orders are processed immediately, and cannot be canceled or changed. Although orders are processed immediately, they ship within 1 to 2 business days.
• ALL express shipping orders placed AFTER 1:00pm Pacific Standard Time, Monday - Friday will ship the same business day, excludes holidays or weekends.
• ALL Ground, Standard Overnight, 2 Day, and 3 Day orders are delivered Monday-Friday only, no exceptions, and excludes holidays.
• ALL in stock orders placed on the weekends and/or holidays will not ship until the next available business day.
• Express shipping does not include the day the order is shipped.
• Express shipping is not available for all item(s).
• Ground shipping takes approximately one (1) to seven (7) business days for delivery depending on where we are shipping to.

Returns and Refunds

• No RMA (Return Merchandise Authorization) is needed for returns.
• Returns are accepted within 30 days of receipt.
• All outbound and return shipping fees are non-refundable, and is the responsibility of the customer.
• Packages that are refused or undelivered and returned back to our warehouse are subject to the return shipping fees.
• All returned merchandise must be in new, unused, and in resalable condition.
• Please note that Garden Winds is not responsible for any return items lost or damaged in transit.
• Refunds are issued within three (3) to five (5) business days after the return is received in our warehouse.
• If the item(s) is returned damaged, dirty, or used, we may not issue a full merchandise refund.
• Once the refund is processed you will receive notification via email.

Received Defective or Damaged Item(s)

• Please do not return the item(s).
• Notify us by email within 14 days of receipt of order and email photos of the damaged or defective item(s) to customerservice@gardenwinds.com and reference your order number in the email. We will address your issue via email within 24 to 48 business hours.

For additional information, please view our FAQs and/or Shipping/Returns page links.