Garden Oasis Sojag 10x12 Replacement Canopy - RipLock 350

Garden Winds One Year Limited Performance Warranty

SHOP WITH CONFIDENCE! Garden Winds stands by its canopies and we want you to be happy with your purchase. If, within 6 months of purchase, you experience damage to the canopy* due to a manufacturer defect**, we will send you a ONE-TIME replacement. If you experience damage within 6 to 12 months, a 50% credit will be applied toward the purchase of a NEW canopy (must be the same model). Just send a photo of the damaged canopy along with a full frame photo of your structure. IT'S THAT EASY!

Please note:Acceptance of the one-time replacement canopy or discounted canopy completes your warranty. The one-time replacement canopy or discounted canopy will not come with a warranty.

* Your canopy is guaranteed to fit provided your original model number from your gazebo matches what is listed on our website. Our universal canopies are not guaranteed to be an exact fit to your gazebo.

** Manufacturer' defects includes, but are not limited to:

• Stitching coming undone
• Elastic coming undone
• Missing canopy hooks
• Velcro straps tearing away from canopy fabric
• Grommet rings popping off or are bent
• Ripped netting, etc.
• Damaged upon receipt

The Garden Winds Limited One Year Performance Warranty DOES NOT COVER:

• Natural occurrences or harsh weather conditions, such as:
  • Blizzards
  • Hurricanes
  • Snowstorms
  • Tornadoes
  • Hailstorms
  • Heavy winds
  • Heavy rains
  • Falling tree branches or limbs
• Damage caused by persons or animals
• Modifications to the fabric itself, i.e. addition of grommet holes or Velcro straps, sewing on decorations, silk screening, etc.

Because the canopy is made from an outdoor fabric, it will experience deterioration if not cared for properly. Also, varying regions experience different climate conditions that may contribute to a shorter lifespan of the replacement canopy.

If you will experience severe weather, we strongly suggest that you remove the canopy from the frame and store in a cool, dry place until you are ready to enjoy it again. This will help avoid rips and tears, as well as sagging of the canopy due to rain and snow. Leaving the canopy on the frame during heavy rain or snow may cause the gazebo frame to collapse.

Shipping

• Ground shipping for all replacement canopies is a flat rate of $9.95. Excludes Hawaii and Alaska.
• Shipping on all other item(s) will need to be calculated when a complete shipping address is entered upon completion of checkout process.
• ALL in stock orders are processed immediately, and cannot be canceled or changed. Although orders are processed immediately, they ship within 1 to 2 business days.
• ALL express shipping orders placed AFTER 1:00pm Pacific Standard Time, Monday - Friday will ship the same business day, excludes holidays or weekends.
• ALL Ground, Standard Overnight, 2 Day, and 3 Day orders are delivered Monday-Friday only, no exceptions, and excludes holidays.
• ALL in stock orders placed on the weekends and/or holidays will not ship until the next available business day.
• Express shipping does not include the day the order is shipped.
• Express shipping is not available for all item(s).
• Ground shipping takes approximately one (1) to seven (7) business days for delivery depending on where we are shipping to.

Returns and Refunds

• No RMA (Return Merchandise Authorization) is needed for returns.
• Returns are accepted within 30 days of receipt.
• All outbound and return shipping fees are non-refundable, and is the responsibility of the customer.
• Packages that are refused or undelivered and returned back to our warehouse are subject to the return shipping fees.
• All returned merchandise must be in new, unused, and in resalable condition.
• Please note that Garden Winds is not responsible for any return items lost or damaged in transit.
• Refunds are issued within three (3) to five (5) business days after the return is received in our warehouse.
• If the item(s) is returned damaged, dirty, or used, we may not issue a full merchandise refund.
• Once the refund is processed you will receive notification via email.

Received Defective or Damaged Item(s)

• Please do not return the item(s).
• Notify us by email within 14 days of receipt of order and email photos of the damaged or defective item(s) to customerservice@gardenwinds.com and reference your order number in the email. We will address your issue via email within 24 to 48 business hours.

For additional information, please view our FAQs and/or Shipping/Returns page links.