GENERAL RETURN POLICY:
Please call us toll free 877.479.4637 or e-mail firstname.lastname@example.org to inquire about returning your item(s) within 30 days of receipt. Please be advised that some items may incur a restocking fee.
REPLACEMENT CANOPY and CUSHION RETURN POLICY
- If you simply do not want the replacement canopy or cushion you ordered, please follow our return instructions below. If you return the product in good condition, we will refund you the product price. Shipping charges are non-refundable.
- If your item is damaged upon arrival, simply call us toll free 877.479.4637.
- If you believe that you purchased the wrong custom replacement canopy because your custom replacement canopy does not fit, return the canopy to us. We want to help you find the RIGHT replacement canopy for your gazebo. Simply call us toll free (877) 479-4637 if you need help finding the correct canopy.
- If you purchased a custom replacement canopy and it does not fit, and you are confident that you bought the correct one, please:
- Send a photo of your gazebo and a photo of where your model number is located (found on assembly instructions manual or tag on original canopy) to: email@example.com. If we can verify that you have the correct replacement canopy, we can either send you a ONE-TIME replacement, FREE of charge, OR issue you a 50% refund.
Replacement Canopy and/or Cushion Return Instructions
NO RETURN AUTHORIZATION IS REQUIRED! When returning your replacement canopy, please follow these instructions to ensure prompt delivery and refund:
- Include a copy of your packing list inside the box, OR write down on a piece of paper: your Order Number, Name and Phone Number, and place the piece of paper inside the box
- Return the canopy. (Please note that you may pay more for return shipping costs when returning an item back to Garden Winds than the initial cost to ship the item out to you.) We recommend you use UPS or FedEx ground delivery services. We also recommend that you request a tracking number when you ship the item you are returning. This will enable you to verify that we have received it. Please note: Garden Winds is not responsible for any returned items lost or damaged in transit.
Please send the unwanted merchandise to:
4950 East Second Street
Benicia, CA 94510
Upon receiving your return, we will inspect the replacement canopy to verify that the product was returned in good condition. We will then proceed with processing a refund to the credit card account on file. As long as we receive the returned merchandise in good condition we will issue a FULL refund of the purchase price of your item PLUS all applicable sales tax. Shipping charges are non-refundable. For our customers who paid by check, you will be receiving a refund check by mail.
Please be advised that returned merchandise received in poor or dirty condition will not be refunded or may be subject to a $10 damage fee.
Please also be advised that shipments that are refused and are returned to our warehouse will be subject to a deduction of the cost of the freight amount.
Once the refund is issued, we will send an automatic confirmation by email. For customers that did not provide an email address, please call Garden Winds Customer Service toll free at (877) 479-4637 within 7-10 business days of sending your return in order to request the status of your return.
If you have any questions, please do not hesitate to contact us toll free (877) 479-4637 or email firstname.lastname@example.org.