Garden Winds

SHIPPING

What does ground shipping entail?
We offer ground shipping for canopies at a special rate of $8.95 for deliveries to the contiguous U.S. Exclusions apply to Hawaii and Alaska "Ship to" addresses. Please see calculated shipping charges during checkout. Shipping rates of all other products will be calculated during checkout and vary depending on the item and shipping address. Orders should be delivered within two to seven business days from the date of shipment.

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Do you offer expedited shipping?

We offer expedited shipping via FedEx on a number of items. We offer Next Day Air, 2nd Day Air, and 3 Day Select. You can place your order online or call us by 2:00PM PST for expedited shipping.
All Next Day Air, 2nd Day Air, and 3 Day Select orders will be processed the following business day if placed after 2:00pm Pacific Time. Due to FedEx limitations: Next Day, 2nd Day Air, and 3 Day Select orders placed on Saturdays, Sundays, or holidays cannot be shipped from our distribution center until the next business day, 4:00 pm Pacific Time. FedEx will only deliver Next Day Air, 2nd Day Air, and 3 Day Select orders on Monday-Friday. FedEx will not deliver Next Day Air, 2nd Day Air, or 3 Day Select orders on Saturdays, Sundays, or holidays. For more information, please visit our Frequently Asked Questions section regarding our Next Day Air, 2nd Day Air, and 3 Day Select shipping services.

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Why are shipping charges so high for some items?

FedEx bases their ground and express rates on dimensional weight and physical weight, whichever is greater. For example, a box of bulky items that physically weighs 10 pounds may have a dimensional weight of 70 pounds. Therefore, a lightweight item that occupies a lot of space may have a higher shipping charge.

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How do I check the status of my order?

You can determine the status of your shipment by clicking on "Order Status" on the top of the website. If you are unable to locate you order number, you may also call a customer service representative at (877) 479-4637 Monday - Friday 8:30AM - 5:00PM PST.

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How long will it take to get my order?

Our products ship from multiple warehouses throughout the country. Please allow up to seven business days from receipt of order to receive your entire order. If, after seven business days, you have not yet received your entire order, please call us at (877) 479-4637.

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When will my backorder ship?

Our website is updated regularly to reflect real time information regarding inventory. If you place an order for a backordered item, you will receive an e-mail notification. Your card will not be charged until the product is ready for shipment. You will also receive an e-mail notification if there is a change in the arrival date. If you purchased multiple items an done of those items is on backorder, then the entire order will not ship until ALL items within the order are in stock.

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What is your Christmas holiday shipping schedule?

To guarantee delivery by Christmas Day, orders must be placed no later than December 11th, 12:00PM PST. Express shipping options may not be available for all items because our orders ship from various distribution points across the U.S. For help with making sure that your gift arrives on time, please contact a customer service representative at (877) 479-4637 Monday - Friday 8:30AM - 5:00 PM PST to help you with expedited shipping quotes.

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